I have got a validation ticket in my mailbox. What is it?
 

A ‘validation support ticket’ is a part of basis.no Service Desk, and is a way for quick communication between the parties on issues/matters/tasks where we need an approval (Accept or Reject) from the customer without major delay. The most common example would be to ask for approval for downtime. A ‘validation required’ ticket will only be sent to a ‘Customer Approver’ as an email, and the response is either ‘Accept’ or ‘Reject’.
 

For more details about the content of a ‘validation support ticket’, you have to go into the customer portal.