SAP RISE Survival Kit
Many assume that moving to RISE with SAP removes the need for BASIS support. The reality is quite the opposite. SAP handles the servers, but they leave the essential daily management to you.
Don't let your team get overwhelmed. We created the basis.no SAP RISE Survival Kit to handle exactly this challenge. We offer two levels of support:
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Friction-Free Management (Basic): We take the lead on all technical communications with SAP, shielding your team from administrative overhead.
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Full Feature Optimization (Enhanced): We deploy our private cloud gateway "in front" of your RISE tenant, giving you access to the advanced features and control mechanisms you lose in a standard RISE migration.
1. Friction-Free Management (Basic)
Experience friction-free, efficient RiseWithSAP communication using our Basis team.
Our Services Provide:
Service | What We Deliver |
|---|---|
basis.no Service Desk | User-friendly interface for effortless submission of support tickets and we will “translate” Service Requests to “SAP for me” |
Technical Account Manager (TAM) | TAM will be the “glue” between you as a customer and the RiseWithSAP solution |
SAP Basis work and coordination with Rise | We will complete all Basis work and coordinate with the Rise team for tasks we cannot do ourselves |
Single Source of Truth - CMDB | We will keep a centralized repository for all SAP IT assets, configurations, and relationships in the RiseWithSAP solution |
Optional Services: | |
basis.no 24/7/365 Operation and Security Center | Dedicated, round-the-clock service team responsible for the continuous management and protection of the SAP systems in Rise |
Our Services Provide:
2. Full Feature Optimization (Enhanced)
Break free from RiseWithSAP constraints with basis.no private cloud as a ‘front end’ to the RiseWithSAP tenant.
We provide flexibility and control for your SAP environment.
A private cloud tenant in one of the basis.no data centers will add the following advantages:
Service | What We Deliver |
|---|---|
Data Volume Management | Archiving, Data aging and keep control over HANA database sizes |
Certificate Provisioning | Obtaining, installing, and deploying digital certificates on applications |
File sharing/File exchange | FTP server with file system exposed to RISE |
Print Services | CUPS for seamless printing |
Hosting of all non unsupported SAP + non SAP software | We will host and manage applications not supported in RISE |
Monitoring | Monitoring of all services, including systems placed in RISE. Alarms sendt to you or/and to Basis Operation Center |
Publish your Fiori/Neptune Software and other
SAP apps securely on the internet | Securely publish your Fiori, Neptune Software, and other SAP apps directly to the internet using Basis Private Cloud in front of your RISE tenant |
URL's to SAP services defined by customer | Understandable URL's to RISE services |
Customer choice of user access | We will provide your preferred authentication method. Zero trust, EntraID, etc to you SAP systems in Rise |
Full flexibility of network connections | Connect your company to the Basis Private Cloud (all connectivity options is supported). We connect further to the RISE tenant |
Our Services Provide: