Roles and Functions in the portal

The displayed content in the portal depends on the role you have. A user can have more than one role. Ask a ‘Customer Approver’ in your company to get permission to change your role in the portal.

Title	Portal User	Portal User+	Customer Approver	Change Manager	Controller
Displayed tiles	Own Tickets and contact	All Tickets and Contacts	Tickets, Contacts, System info and SLA	Tickets, Contacts, System info, SLA and Changes	Tickets, Contacts, System info, SLA, Changes and Invoices
User rights	Can create and update own support tickets only	Can create and update all support tickets	Can create and update all support tickets, validate tickets, display content in System info and SLA	Can create and update all support tickets, validate tickets, approve change requests, display content in System info and SLA	Can create and update all support tickets, display content in System info, SLA and can look at invoices and changes (but not approve)
Typical user	A user who only work on specific support tickets and don’t have any daily function in the operation	A use who need to view and update all support tickets	A user who is very much involved in the daily operation and also have rights to approve technical decisions and minor cost related task	A user who can take decision about approving cost and contract issues	A user who wants an overview of the operation, but have no power to approve changes or validate tickets