How to log in to the customer portal (first time)
Step 1. Log in to portal.bch.no
Log in with the username and password provided by Basis Consulting.
Don't have a portal user? Ask a 'customer approver' in your organization to request this from support@basis.no
Step 2. Authenticator app
Logging in to the customer portal for the first time, you have to scan A QR code with your preferred choice of ‘Authentication App’ (Google Authenticator, Microsoft Authenticator, Authy, LastPass, etc.)
Step 3. Scan QR-code
Open your authenticator app and find the option for 'Scan QR code' and scan. You will get an entry in your app with a 'token' that constantly changes after some given time. Input this in the token field and press Sign In.
You have now successfully enabled 2FA for your account. The next time you log in to the customer portal, you only have to enter the token from your 2FA app after entering username/password credentials.
Step 4. Hurray! You are logged in.
Next time, you don’t have to scan the QR code! Just punch in the authentication number you get from the App.
If you lose your 2FA code or get a new phone, please reach out to support@basis.no and ask us to reset your 2FA token. When it has been reset by us, you will have to reload the portal page and follow the procedure above.
Questions? support@basis.no